Project Description

Volunteers of America Chesapeake Case Study

For more than 110 years, Volunteers of America (VOA), one of the nation’s largest human services organizations, has been serving nearly two million people annually. Founded in Baltimore, Maryland, in 1896, VOA Chesapeake is one of the first branches of the national organization. As a faith-based, non-profit corporation providing high quality human services that result in positive life changes for more than 8,000 people every year, VOA Chesapeake meets the needs of persons in Maryland, Virginia, and the District of Columbia.

Under the cost reimbursement method of funding for non-profit organizations, government grants play a key role in helping VOA Chesapeake meet the needs of its community. After grants are secured, funders require receipts for cost-reimbursement invoices. VOA Chesapeake’s paper-intensive processes made the filing, archiving and retrieval of billing and accounts payable invoices difficult to manage and cost unnecessary time and dollars. In addition, audit reports pointed to its poor documentation and lack of archiving, making the need for an audit trail crucial to continue operations. Lost documents were leading to lost revenue and hindering the overall mission of the organization.

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